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Vakyya Acceptable Use Policy

Effective Date: 23 May 2026
Last Updated: 23 May 2026
Version: 1.0

1. Introduction

This Acceptable Use Policy (“AUP”) sets out the conduct and content standards that apply to the use of Vakyya and related services (the “Service”) provided by Parakletos AI Limited (“Parakletos”). The AUP is incorporated into, and forms part of, the Vakyya Terms of Service and any Master Services Agreement or Design Partner Agreement under which the Service is provided.

The Service is a business-to-business managed pipeline for confidential internal media. The AUP reflects this context: the Customer is responsible for the content it submits, for the conduct of its Authorised Users, and for ensuring that use of the Service is consistent with applicable law and with the Customer’s own obligations to third parties whose data appears in Customer Content.

Capitalised terms not defined in this AUP have the meaning given to them in the Terms of Service.

2. Scope

This AUP applies to: (a) all Customer Content and Workflow Outputs (including uploaded media, transcripts, translations, captions, summaries, glossaries, reviewer comments, and user instructions); (b) all API calls, portal actions, and Beta Services access; (c) all conduct of Authorised Users in connection with the Services; and (d) any other interaction with Parakletos systems, including the Vakyya website, customer portals, APIs, and assurance materials.

Violation of this AUP may result in suspension of access, termination of the engagement, removal of Customer Content, notification of relevant authorities, or any combination of these measures, in each case as set out in Section 7.

3. Lawful Basis and Customer Responsibility

3.1 Lawful Use

The Customer must use the Service only for lawful business purposes and in compliance with all applicable laws and regulations of the United Kingdom, the European Union, and any other jurisdiction in which the Customer operates, including data protection, intellectual property, sanctions, export control, and sector-specific regulatory regimes.

3.2 Rights in Customer Content

The Customer represents and warrants that it has all rights, licences, and consents necessary to submit Customer Content to the Service and to have it processed under the Terms of Service. This includes intellectual property rights in the underlying media, any necessary releases from individuals appearing in the media, and any data protection lawful basis required for the processing of personal data contained in the media.

3.3 Third-Party Personal Data

Customer Content frequently contains personal data of third parties: employees, contractors, presenters, customers, patients, training subjects, or other individuals appearing in or referenced by the content. The Customer is the data controller for such personal data and is responsible for: (a) establishing an appropriate lawful basis for processing; (b) providing transparency information to data subjects where required; and (c) responding to data subject rights requests, with Parakletos assistance as set out in the Data Processing Agreement.

3.4 Special Category Data

Where Customer Content is intended to contain special category data within the meaning of UK GDPR Article 9 (for example, training content discussing health, religious belief, trade union membership, or sexual orientation), the Customer must scope the processing of such data in the Data Processing Agreement and identify the applicable Article 9(2) condition. The Service is configured to handle such content only where this scoping has been completed.

3.5 Notification of Issues Identified After Submission

If the Customer becomes aware, after submitting Customer Content, that the Content breaches this AUP, for example, that a recording inadvertently includes a non-consenting third party, or that Content falls outside the categories scoped in the Order Form or Data Processing Agreement, the Customer must notify Parakletos at security@vakyya.com without undue delay so that appropriate handling, including suspension of processing or deletion, can be arranged.

4. Prohibited Content

The Customer must not submit, process, store, or distribute through the Service any content that falls within the following categories. This list is non-exhaustive; the underlying principle is that the Service must not be used to process content that is unlawful, harmful, or incompatible with the Service’s purpose as a workflow for legitimate organisational communications.

4.1 Child Sexual Abuse Material

Content that contains, depicts, promotes, or in any way exploits minors in a sexual or otherwise abusive context. Parakletos has zero tolerance for such content and will report it through the appropriate channels, including the Internet Watch Foundation in the United Kingdom, the National Center for Missing and Exploited Children in the United States where applicable, and any other competent authority required by law. Affected Customer accounts will be terminated immediately and without notice.

4.2 Terrorism and Violent Extremism

Content submitted with the purpose of promoting, inciting, glorifying, or facilitating terrorism, violent extremism, or violent acts against individuals or groups, or that includes operational instructions for the commission of such acts. Legitimate journalistic, research, training, counter-extremism, or analytical material that depicts or analyses such content for those purposes is not prohibited, provided the Customer has the rights and lawful basis required.

4.3 Harassment, Hate, and Threats

Content submitted with the purpose of harassing, bullying, intimidating, or threatening any person, or of promoting hatred, discrimination, or violence against individuals or groups based on race, ethnicity, national origin, religion, gender, gender identity, sexual orientation, disability, age, or any other characteristic protected by applicable law. Training, research, or journalistic material that depicts or analyses such conduct for legitimate organisational purposes is not prohibited.

4.4 Pornographic or Sexually Explicit Material

Sexually explicit, obscene, or pornographic content, including any depiction of non-consensual sexual acts. This applies regardless of the purported business context.

4.5 Unlawful Content

Content that violates any applicable law or regulation, including content that is defamatory, that infringes the intellectual property or privacy rights of others, that breaches confidentiality obligations owed to third parties, or that constitutes a crime under the law of England and Wales and/or the law of the jurisdiction in which the Customer or affected data subjects are located.

4.6 Content Without Lawful Basis for Processing

Personal data for which the Customer does not have an appropriate lawful basis under UK GDPR or EU GDPR. The Service is not a route around the Customer’s data protection obligations.

4.7 Content Outside the Scope of the Engagement

Categories of content explicitly scoped out of the Order Form or Data Processing Agreement. For example, where an Order Form scopes processing of internal training content only, submission of customer-facing marketing video or external-facing legal content falls outside the engagement scope and is not authorised.

4.8 Unlawful Surveillance and Recording

The Customer must not submit any recordings or media captured without a valid lawful basis or in violation of applicable wiretapping, recording consent, or privacy laws in the relevant jurisdiction.

4.9 Biometric and Voice Identification

The Customer must not submit or use Customer Content, Workflow Outputs, or the Services to perform biometric identification, voice recognition matching, or speaker identification for the purpose of uniquely identifying a natural person without an explicit lawful basis.

5. Prohibited Conduct

The Customer and its Authorised Users must not engage in the following activities.

5.1 System Abuse and Exfiltration

(a) Attempt to gain unauthorised access to the Service, to any Parakletos system, to any other Customer’s account or content, or to any other system or network connected to the Service. (b) Interfere with, disrupt, or compromise the integrity or performance of the Service, including by introducing malicious code, viruses, worms, trojans, or other harmful technologies. (c) Conduct security testing, penetration testing, vulnerability scanning, or red-team activity against the Service or Parakletos systems without prior written authorisation from security@vakyya.com. (d) Attempt to bypass access controls, abuse service limits, or exfiltrate other customers’ data or Workflow Outputs.

5.2 Circumvention

(a) Circumvent rate limits, quotas, authentication requirements, or other technical controls. (b) Use automated systems, scrapers, bots, or scripted access to the Service in a manner inconsistent with the documented APIs or in excess of contracted usage. (c) Use Service outputs to train, fine-tune, or develop a substantially similar commercial transcription, translation, captioning, or editorial-enrichment service.

5.3 Sole Reliance on Unreviewed Outputs

The Customer must not rely solely on unreviewed Workflow Outputs for making high-risk or consequential decisions, including but not limited to decisions regarding employment, recruitment, disciplinary actions, healthcare, legal rights, financial transactions, immigration, or regulatory compliance.

5.3 Reverse Engineering

Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, model weights, or other technical structure of the Service, except to the extent expressly permitted by applicable law that cannot be limited by contract.

5.4 Resale and Redistribution

Resell, sublicense, lease, rent, time-share, or otherwise commercially redistribute (a) access to the Service (including API credentials, accounts, or other forms of access) or (b) any Parakletos-proprietary materials provided through the Service (such as assurance reports, glossaries, or methodology documents), in each case to third parties, except as expressly permitted in the Order Form or Master Services Agreement. This restriction does not limit the Customer’s use of its own Deliverables (such as transcripts, translations, and captions of Customer Content) within its own organisation and in the course of its lawful business.

5.5 Misrepresentation

(a) Misrepresent identity, affiliation, or authority when accessing the Service or communicating with Parakletos. (b) Impersonate another person, organisation, or entity. (c) Provide false or misleading information during onboarding, billing, or in support communications.

5.6 Sanctions and Export Control

Use the Service in any manner that breaches applicable sanctions or export control regimes, including but not limited to those of the United Kingdom, the European Union, and the United States. The Customer must not provide access to the Service to any individual or entity located in, organised under the laws of, or controlled by a person in, a comprehensively sanctioned jurisdiction, nor to any individual or entity on an applicable denied-party list.

5.7 Use Inconsistent with the Purpose of the Service

The Service is designed for the transcription, translation, captioning, and editorial enrichment of confidential internal media. Use of the Service for unrelated purposes (for example, as a generic translation API for public web content, or as a general-purpose audio storage service) is outside the scope of the engagement and is not authorised.

6. Operational Limits

To protect Service quality and to safeguard all Customers, Parakletos may:

Parakletos will endeavour to notify the Customer of any operational action affecting the Customer’s access, but reserves the right to take immediate action where necessary to protect the Service, other Customers, or affected individuals.

7. Enforcement

7.1 Investigation

Parakletos may investigate any reported or suspected breach of this AUP. The Customer agrees to cooperate reasonably with such investigations, including by providing requested information about Customer Content, Authorised Users, or use patterns, subject to the Customer’s own legal obligations.

7.2 Content Monitoring

The Service is not designed to provide ongoing content moderation, and Parakletos does not routinely review Customer Content. Parakletos may, however, review specific items of Customer Content where required to: (a) investigate a reported violation of this AUP; (b) comply with a binding legal request from a competent authority; (c) deploy industry-standard detection technology (for example, CSAM-detection systems) where such deployment is permitted by the Data Processing Agreement; or (d) protect the security and integrity of the Service.

7.3 Enforcement Actions

Where Parakletos identifies a breach of this AUP, the response will be proportionate to the breach and may include: (a) a written warning; (b) a request for remediation, with a specified deadline; (c) suspension of the Authorised User responsible for the breach; (d) suspension of Customer access to the Service in whole or in part; (e) removal or deletion of offending Customer Content; (f) termination of the engagement under the Terms of Service; and (g) notification to relevant law-enforcement or regulatory authorities where required by law.

Serious breaches, including any submission of child sexual abuse material, any breach that creates an imminent risk of physical harm, any breach that exposes Parakletos to serious legal liability, and any breach involving sanctions or export control, may be addressed by immediate suspension or termination without prior warning.

7.4 Appeals

Where enforcement action is taken against the Customer or an Authorised User, the Customer may appeal in writing to legal@vakyya.com within fourteen days of notification. Parakletos will review the appeal and respond within fourteen days of receipt. Appeals are reviewed by personnel other than those who made the original enforcement decision, where this is operationally practicable.

7.5 Reservation of Rights

Nothing in this Section 7 limits Parakletos’s other rights under the Terms of Service or under applicable law, including in respect of damages, indemnification, injunctive relief, or termination for cause.

8. Reporting

If you become aware of content or conduct that you believe violates this AUP, please report it to security@vakyya.com.

Reports should include, where available: a description of the issue, the affected job ID or content reference, the relevant Customer organisation (where you are reporting from outside that organisation), and any supporting evidence. Reports are treated as confidential to the extent reasonably possible, subject to any legal obligation to disclose.

Reports of child safety violations may also be made to relevant national hotlines, including the Internet Watch Foundation in the United Kingdom (iwf.org.uk).

Copyright complaints relating to Customer Content processed through the Service are handled in accordance with Section 9 of the Terms of Service. Notices should be sent to security@vakyya.com.

10. Changes to this Policy

Parakletos may amend this AUP from time to time. Material changes will be notified to Customers in writing at least thirty days before they take effect. Continued use of the Service after the effective date of an amendment constitutes acceptance of the amended AUP. Where the Customer does not accept a material change, the Customer’s sole remedy is to terminate the engagement under Section 12.3 of the Terms of Service.

A version history of this AUP is available on request.

11. Contact

Acceptable use and security: security@vakyya.com
Commercial and contract enquiries: sales@vakyya.com
Support: support@vakyya.com
Data protection: privacy@vakyya.com
Legal notices: legal@vakyya.com

Parakletos AI Limited
First Floor, 85 Great Portland Street
London W1W 7LT
United Kingdom

This Acceptable Use Policy was last updated on 22 May 2026. This is a first draft and is subject to legal review before use in a commercial engagement.